July 1, 2010 – June 30, 2011

Facilities and Resident Services

Resident Services
  • Increased number of family programs and activities by 37%
  • Increased participation in family programs by 170%
  • Increased number of family dinners offered by individuals, organizations and businesses by 152%
  • Created new respite program for families called Chill-INN
  • Created nutrition programs for families, focusing on healthy habits
  • Completed education program needs assessment and three-year strategic plan
  • Successful management of first-year Woodmont operations. House is at capacity and three families successfully
  • transitioned to their home countries
  • Distributed $44,200 in grocery gift cards to 146 families in need during their stay
  • Hosted three successful family focus groups to collect information for the education program and upcoming playground and kitchen projects
Facilities
  • Managed construction and installation of The Children’s Art Gallery
  • Co-managed improvements to the fire suppression (sprinkler) system
  • Constructed the Reflection Garden
  • Partnered with the NIH in design phase of drainage repair project
  • Developed two-year facilities needs list for budget process Information Technology
  • Upgraded televisions in common spaces and Teen Lounge and installed new AV system in Bistro
  • Investigated upgrade of security cameras and upgraded to new server
  • Enabled use of live, educational resources through in-house Polycom teleconferencing equipment
  • Upgraded/replaced workstation computers and PCs in Business Center
  • Worked with community partner, Booz Allen Hamilton, to upgrade residential management software functionality
  • Purchased and setup new electronic signature program for more efficient resident check-in
  • Built new Xbox 360 Kinect kiosk for residents

Information Technology

  • Upgraded televisions in common spaces and Teen Lounge and installed new AV system in Bistro
  • Investigated upgrade of security cameras and upgraded to new server
  • Enabled use of live, educational resources through in-house Polycom teleconferencing equipment
  • Upgraded/replaced workstation computers and PCs in Business Center
  • Worked with community partner, Booz Allen Hamilton, to upgrade residential management software functionality
  • Purchased and setup new electronic signature program for more efficient resident check-in
  • Built new Xbox 360 Kinect kiosk for residents

Volunteer and Community Outreach

  • Conducted Volunteer Satisfaction Survey
  • Recruited 50 new volunteers
  • Volunteers provided 19,453 hours of dedicated service to The Inn, earning The Inn’s Volunteer Program its first ever President’s Volunteer Service Award
  • Hosted National Volunteer Appreciation Week in honor of our 200+ volunteers
  • Created three new volunteer positions
  • Created “Get Engaged” Suggestion Program for Inn volunteers and staff
  • 45 volunteers received the President’s Volunteer Service Award
  • Partnered with Booz Allen Hamilton to host volunteer recognition event and cocktail reception at the Smithsonian Museum’s Norman Rockwell Exhibit
  • Community Ambassador Team attended 11 fundraising events
  • Hosted nine Community Service Days for local businesses and organizations
  • Created community outreach publication to promote financial and in-kind donations of goods and services

Human Resources

  • Conducted several organizational and supervisory trainings aimed at gaining a better understanding of different
  • generations in the workplace, conflict management, harassment prevention and sensitivity, and communication
  • Ensured compliance with healthcare reform act
  • Researched tools to measure organizational effectiveness
  • Continued to manage risk by implementing policies on employee use of social media and use of email disclaimers
  • Increased ability to communicate with our diverse population by having more than one-third of staff speak a foreign language
  • Successfully negotiated flat or reduced rates for benefit plans

Finance

  • Re-evaluated the market price of in-kind goods and services provided by the NIH
  • Implemented “Watchdog Interaction” policy and procedures
  • Completed budget manager training for on-line access to accounting system
  • Added new internal control policies and procedures and new cash flow and reserves management tools
  • Added new reports to budgeting documents, increasing ability to predict future functional expense breakdown for both audit and form 990 reporting

Development and Public Relations

Development
  • Established Young Ambassadors Council
  • Tripled income from external special events
  • Increased income from internal events:
    • The 13th Annual “A Night for the Children” Gala, sponsored by the AFCEA Bethesda Chapter, increased the net profit by 20.5%
    • The 4th Annual Children’s INNvitational Golf Tournament increased the net profit by 2%
  • Held major donor Thank You Picnic in June• Established fundraising committees and began raising funds for the kitchen and playground initiatives
  • Achieved a 193% increase in workplace giving events attended by staff from previous year
  • Increased funding from private foundations by 28%
Public Relations
  • Began sending monthly E-News Updates
  • Increased traffic to The Inn’s website:
    • 66,801 visits in FY11, up from 58,796 in FY10—13.6% increase
    • 45,938 visitors in FY11, up from 41,262 in FY10—11.3% increase
  • Increased use of social media—Doubled the number of Tweets and Facebook postings from 1–2 per week to one per day:
    • Facebook—1,160 ‘likes’ in FY11, up from 639 in FY10—81.5% increase
    • Twitter—1,633 followers in FY11, up from 310 in FY10—426.8% increase